Recent cybersecurity Incident Information
On August 30, 2021, Pacific City Bank (PCB) identified unusual activity on its network. The bank responded promptly to disable the activity, investigate its source and monitor PCB's network. PCB subsequently became aware of claims that it had been the target of a ransomware attack. On September 7, 2021, PCB determined that an external actor had accessed or acquired certain data on its network. PCB has been working with third-party forensic investigators to understand the nature and scope of the incident and determine what information may have been accessed and what clients were impacted.
The investigation revealed that this incident impacted files containing certain PCB customer information, including in some cases personal information of customers and customers' employees such as name, address, social security number, tax withholdings, and Form W-2 information. PCB's investigation is continuing. PCB currently is notifying all individuals identified to date, consistent with applicable laws whose information may have been impacted, including bank customers and others whose information was contained in those files. All impacted individuals will be offered free Equifax Complete Premier credit monitoring and identity theft protection services. PCB has notified law enforcement and appropriate authorities.
Please accept our sincere apologies and know that we deeply regret any concerns or inconvenience that this may cause you. Thank you for your continued trust and support.