Customer Awareness and Education for E-Banking
In an effort to provide customers awareness and education regarding online banking, we would like to offer some general information about your online banking account as well as how to protect your electronic banking account(s) and bank account(s).Accessing E-Banking Accounts
Pacific City Bank offers a variety of e-banking products. Each e-banking product requires a password. Your password is generally used as a confirmation of your identity when accessing an e-banking product. You are responsible for the security of your password. You should keep your password confidential to reduce the chance of your account(s) from being compromised.General Password Guidelines
- Always use a strong password by including a combination of letters and numbers.
- Never share passwords with anyone. Pacific City Bank will never contact you on an unsolicited basis to ask for your e-banking credentials.
- Change passwords immediately if they may have been compromised.
- User different passwords for different accounts.
- Do not save login credentials within a browser.
- Keep current with security patches on your operating system and other software.
- Install anti-virus and anti-spyware software. Scan for viruses, spyware, and other malware regularly. Be sure to update these programs regularly.
- Be careful when opening emails. Some emails may contain malicious data. Be extra careful when an email asks for sensitive information such as your password.
- Stay away from suspicious websites. Some websites can contain malicious codes that can infect your computer.
- Consider using a firewall to protect your network.
- Cash Management customers should consider performing a risk assessment and controls evaluation periodically.
- Additional resources for general online security can be found here: Additional resources to Customer Awareness
Note:The website above will redirect you to a website that is not operated by Pacific City Bank. We are not responsible for the content contained within.
You may authorize electronic fund transfers between your account(s) as well as with a third party account(s). These electronic transactions can be done as one time transfers or recurring transfers as directed by you. Such transfers can be authorized in a number of ways. For example, you may send payments to a third party using Pacific City Bank’s bill payment system or you may make fund transfers between your Pacific City Bank accounts using our online banking platform.
Preauthorized credits: You may make arrangements to make certain deposits to your checking or savings account(s).
Preauthorized debits: You may make arrangements to make certain payments from your checking or savings account(s).
Limitations and fees: Please refer to our fee disclosure or the individual service agreements for e-banking products for more information about fees and limitations that may apply to these electronic fund transfers. Please refer to our Regulation E Disclosure for all other limitations.
Stopping a fund transfer or transaction: At your request, we will attempt to stop or cancel a pending transaction. We will make every reasonable effort to complete the stop request but cannot guarantee to successfully carry out the request due to circumstances out of our control such as if the transaction has already been processed.
Liability for failure to make transfers: If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will NOT be liable for instance:
- If, through no fault of ours, you do not have enough money in your account for the transfer.
- If the money in your account is subject to legal process or other claim restricting such transfer.
- If the transfer would go over the credit limit on your overdraft line.
- If circumstances beyond our control (such as fire or flood) prevent the transaction, despite reasonable precautions that we have taken.
- Other exceptions stated in our agreement with you.
Liability for unauthorized transfers: Tell us AT ONCE if you believe access to your e-banking account has been stolen or compromised or if you believe that an electronic fund transfer has been made through an e-banking account without your permission. Calling the bank is the best way of keeping your possible losses down. You could lose all the money in your account. If you tell us within two (2) business days after you learn of the loss or theft of your e-banking access, you can lose no more than $50.00 if someone used your account without your permission.
If you do NOT tell us within two (2) business days after you learn of the loss or theft of your e-banking access, and we can prove that we could have stopped someone from using your e-banking account without your permission if you had told us, you could lose as much as $500.00.
Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within sixty (60) days, after the statement was mailed to you, you may not get back any money lost after the sixty (60) days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.
Contact information in the event of an unauthorized transaction: If you believe that your e-banking account has been stolen or compromised or that someone has transferred or may transfer money from your account without your permission, call 213-210-2000, or write us at PACIFIC CITY BANK, 3701 Wilshire Blvd. #900, Los Angeles, CA 90010.
Error Resolution: In case of error or questions about your electronic transfers, call us at 213-210-2000, or write us at PACIFIC CITY BANK, Attn: Operations Administration Department, 3701 Wilshire Blvd., #900, Los Angeles, CA 90010 as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appeared.
- Tell us your name and account number (if any).
- Describe the error of the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
- Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days (20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time however, we may take up to 45 days (90 days if the transfer involved a new account, a point of scale transaction, or a foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time that it takes us to complete our investigation. If we ask you to put your complaint in question in writing and we do not receive it within 10 business days, we may not credit your account. Your account is considered a new account for the first 30 days after the first deposit is made, unless you already have an established account with us before the this account is opened.
We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
Confidentiality: We will disclose information to third parties about your account or the transfer you make:
- To complete transfers as necessary; or
- To verify the existence and condition of your account upon the request of a third party, such as a credit bureau or merchant; or
- To comply with government agency or court orders; or
- If you give us your written permission.
If you notice or suspect any suspicious account activity or experience any security-related events, here is a contact list of our e-banking representatives so that you can let us know: