Coronavirus (COVID-19) Preparedness

A note to our customers about COVID-19

Thank you for being our valued customer.

At Pacific City Bank, serving our clients is at the very heart of who we are as a company. As your trusted financial partner, protecting the health and safety of our clients, colleagues and the communities we serve is our priority during the growing concerns about the spread of the novel coronavirus (COVID-19).

We are closely monitoring the guidance from public health organizations, including the Center for Disease Control and the World Health Organization, and we are taking preventative measures to minimize the risk.

What we have done

We have taken the following proactive measures to ensure your safety and to minimize the spread of the virus.

We're here to help

We are committed to ensuring that your banking transactions and services are uninterrupted during this time. Our branches remain open and ready to assist you, but please note that we encourage you to take advantage of alternative channels. Our website address is

We will continue to closely monitor the situation and evaluate additional measures to support our customers and communities as needs arise.

Fraud Prevention

We anticipate that fraudsters will attempt to take advantage in the midst of the COVID-19 public health crisis and increase their criminal efforts. It's critical now and in the future to be diligent and vigilant about preventing fraud.

Please note: Do not disclose/give out your personal or account information in response to unsolicited emails, texts or phone calls, even if the communication claims to be from Pacific City Bank. We will never ask for your confidential information through unsolicited emails, texts, or phone calls. Access the Fraud Prevention Tips and Cybersecurity Awareness information for helpful tips and tactics.

Additional Resources:
FDIC: Insured Bank Deposits are Safe; Beware of Potential Scams Using the Agency's Name
Los Angeles County: County alerts public about increasing COVID-19 scams, warns of fraudulent websites, emails and donations

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